SHIPPING & RETURN

THIS POLITIC ONLY APPLIES FOR PURCHASE MADE ON THIS WEBSITE. 

What are your shipping fees?

  • Free shipping in Canada ;
  • $25 Canadian dollars in the United-States.

How can I make sure I got the right size and fit?

To help ensure you select the correct size for your feet, we invite you to visit our Size Chart Page, available in the footer of this web site.

When will I receive my sneaker? 

The estimated delivery date is on the page description of the sneaker. To get the latest update on the delivery status of your purchase, register to our newsletter. 

What is your return policy?

Simple & Strange offers a 30-days satisfaction guarantee. 

In case of dissatisfaction with the product purchased, write us an e-mail at vanessa@strangebrandmtl.com

Please note, we do not cover return charges. Please make sure all returned packages are sent with trackable service as we are not responsible for lost products in transit. 

The product must be in its original and resalable condition. This means that all returns will only be accepted when the shoes are unused, unwashed with all original labels as per the original packaging and the proof of purchase.

Once the item is returned to the warehouse and passing inspection, we will proceed with the refund to the original method of payment. This process will take between 2-5 business days and we will inform you by e-mail once this process will be finished. 

Can I make an exchange?

Sadly, no. But you can always send it back for a refund and place a new order. Since our productions are a limited run, we cannot guarantee that the item you're looking for will be available.